I was in one of those big-box retail hardware stores looking for a specific item in that tools department. I see three employees stocking shelves and ask where this specific tool is located. One gives me a very puzzled look and another says, "it is in plumbing". Well, first of all the tool is used in metal and woodworking so plumbing is out of the question. Secondly, not one of these three even tried to find out what I was looking for or attempted to look for the item.
After I had personally looked for a while a young lady came by and asked if she could help, Well I am thinking "no you can't" but I told her what I was looking for and without a clue what it was she started looking. Within a few minutes, by reading the packages she had found the tool I was looking for and it was on clearance.
Now what is the major difference, I ask. The first three did not even try or take the time to look. NO CUSTOMER SERVICE at all. The young lady tried to find what I needed. She did not have a clue (in my opinion) but she put forth the effort. In this case all it took was a little effort. Is that too much to ask in today’s retail world? I hope not.
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